describe time and expenses entry, and entry approvals describe allocation methods, tasks, subtasks, and assignments describe use cases for project contractsĭescribe project planning and resource management capabilities describe opportunity management and quote management for project-based and product-based quotes describe the process for converting leads into projects identify views and reports that aid a project service company in making decisions describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts describe options for performing proactive customer asset maintenance by implementing IoT describe customer asset management and preventive maintenance processes describe inventory management transaction types describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficientĭescribe inventory and asset management capabilities identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians describe resource management capabilities including skills, and proficiency models describe capabilities for the Inspections feature describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements describe the lifecycle of a work order including work order creation describe Omnichannel for Customer Serviceĭescribe Dynamics 365 Field Service (15-20%) describe service-level agreements (SLAs) describe cases, queues, and entitlements describe capabilities of LinkedIn Sales Navigatorĭescribe Dynamics 365 Customer Service (15-20%)ĭescribe Dynamics 365 Customer Service components describe capabilities of Dynamics 365 Sales Insights describe processes and tools used for forecasting sales describe use cases for orders and invoices describe the opportunity management process describe leads and the process for qualifying leads describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insightsĭescribe the Dynamics 365 Sales lifecycle describe the capabilities of Dynamics 365 Customer Voice describe the capabilities of LinkedIn Campaign Manager describe event management features and capabilities describe the lead generation and qualification process including lead scoring
#Microsoft dynamics 365 certification how to#
describe how to target customers by using segments and subscription lists Identify Dynamics 365 Marketing capabilities Microsoft MB-910 Exam Syllabus Topics: Topic Microsoft MB-910 Certification Practice Exam Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) Microsoft Certified - Dynamics 365 Fundamentals (CRM) Microsoft Dynamics 365 Fundamentals (CRM) Exam Summary: Exam Name The Microsoft Certified - Dynamics 365 Fundamentals (CRM) exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of Microsoft CRM. The Microsoft Dynamics 365 Fundamentals (CRM) certification is mainly targeted to those candidates who want to build their career in Microsoft Dynamics 365 domain. You should refer this guide carefully before attempting your actual Microsoft CRM certification exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. This study guide provides a list of objectives and resources that will help you prepare for items on the MB-910 Microsoft Dynamics 365 Fundamentals (CRM) exam. Use this quick start guide to collect all the information about Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) Certification exam.